Last Updated: 18 August 2026

1. Introduction

This Delivery & Installation Policy explains how delivery and installation of Coway products works for customers who apply through cowayhq.my, operated by Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner.

cowayhq.my is not the official website of Coway (Malaysia) Sdn. Bhd. (Company No.: 200601015668 (735420-H) (AJL931694)). All delivery and installation activities are performed exclusively by Coway Malaysia through its own authorized technicians.

2. Delivery Coverage

Coway products are delivered and installed only within Malaysia, according to Coway Malaysia’s official service coverage areas at the time of your application.

2.1 Service Coverage

  • Peninsular Malaysia
  • East Malaysia (Sabah and Sarawak), subject to Coway Malaysia’s serviceable areas

cowayhq.my does not arrange international delivery or installation. Please contact Coway Malaysia Customer Care to confirm current coverage for your specific location before applying.

3. Delivery and Installation Fees

Delivery and installation fees are determined solely by Coway Malaysia.

3.1 Rental Plans

  • Delivery and installation are typically included in the rental plan.
  • Additional charges may apply where specified by Coway Malaysia — for example, if a booster pump is required due to low water pressure, or where minor construction or wiring/piping work is needed for certain appliances (such as air conditioners). These additional costs, where applicable, are borne by the customer.

3.2 Outright Purchases

  • Installation fees may apply depending on product type and location.
  • All fees are charged directly by Coway Malaysia.

Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner does not collect any delivery or installation fees.

4. Delivery and Installation Provider

All delivery and installation services are carried out by Coway Malaysia’s authorized technicians.

We do not:

  • deliver products;
  • install products;
  • schedule technician visits independently; or
  • provide technical servicing.

All scheduling and service arrangements are handled directly by Coway Malaysia’s Customer Care team.

5. Order Processing and Installation Conditions

After your application is submitted, Coway Malaysia will only proceed with installation once:

  • all relevant payments have been made to Coway Malaysia;
  • Coway Malaysia has verified your credit standing and the information you provided; and
  • Coway Malaysia has verified that your premises/location is suitable for installation of the product.

Processing and approval times vary and are determined solely by Coway Malaysia. cowayhq.my cannot expedite approval or scheduling, as these processes are controlled entirely by Coway Malaysia. For the most current estimate, please contact Coway Malaysia Customer Care directly.

6. Estimated Delivery and Installation Time

Once your application is approved, Coway Malaysia will contact you to schedule installation and provide the exact appointment date and time. Actual timelines vary depending on location, technician availability, product type, and current demand, and are determined solely by Coway Malaysia.

cowayhq.my does not control or guarantee any specific installation timeframe. Please contact Coway Malaysia Customer Care for the most current estimate applicable to your area.

7. Missing or Delayed Installations

If installation has not occurred within the timeframe given to you by Coway Malaysia, we recommend:

  1. allowing Coway Malaysia a reasonable period after approval before following up;
  2. contacting Coway Malaysia Customer Care directly;
  3. providing your name, phone number, and application details; and
  4. Coway Malaysia will check technician scheduling and provide you with an update.

We can assist with general enquiries but cannot access Coway Malaysia’s internal scheduling system.

8. Contact Information

8.1 General Enquiries

8.2 Official Delivery and Installation Scheduling