Last Updated: 18 August 2026

1. Introduction

These Rental & Subscription Terms explain the rental obligations, contract periods, fees, and customer responsibilities for Coway products when an application is submitted through cowayhq.my, operated by Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner.

cowayhq.my is not the official website of Coway (Malaysia) Sdn. Bhd. (Company No.: 200601015668 (735420-H) (AJL931694)). All rental approvals, billing, verification, installation, servicing, and contract management are handled exclusively by Coway Malaysia.

2. Available Rental Plans and Obligation Periods

Coway Malaysia offers several rental obligation tiers depending on the product. These obligation periods represent the Minimum Rental Period the customer must commit to, which may be followed by an Extended Period as described below.

2.1 Common Coway Rental Obligation Tiers

  • 3 + 2 years — Minimum Rental Period of 3 years, followed by an Extended Period of 2 years. The Extended Period applies automatically upon expiry of the Minimum Rental Period, unless you give Coway Malaysia written notice to terminate before then.
  • 6 + 0 years — Minimum Rental Period of 6 years, no Extended Period.
  • 5 + 0 years — Minimum Rental Period of 5 years, no Extended Period.
  • 7 + 0 years — Minimum Rental Period of 7 years, no Extended Period.
  • 9 + 0 years — Minimum Rental Period of 9 years, no Extended Period (applicable to selected Home Care products).
  • Others — a custom obligation period, where offered, as specified on the applicable Sales Order Form.

These obligation tiers vary by product. The exact obligation period for each product is shown in the Coway Sales Order Form (SOF) or Homecare Sales Order Form (MSO), as applicable.

3. Meaning of Minimum Obligation Period

The Minimum Rental Period is the mandatory rental duration the customer must complete. During this period, the customer agrees to:

  • maintain an active rental contract;
  • keep the product installed at the registered address;
  • ensure monthly rental fees are paid via the authorized payment method;
  • allow Coway technicians to perform scheduled maintenance; and
  • comply with Coway’s warranty and usage guidelines.

The contract cannot be cancelled without penalties during the Minimum Rental Period (see Section 9).

4. Monthly Rental Fees

Monthly rental fees include:

  • product usage;
  • scheduled maintenance;
  • filter changes (for water and air purifiers);
  • warranty coverage;
  • technician visits; and
  • parts replacement (as per Coway’s warranty terms).

Monthly fees are charged directly by Coway Malaysia through the customer’s authorized payment method. cowayhq.my does not collect rental fees.

5. Rental Processing Fee (If Applicable)

Some Coway products may require a Rental Processing Fee (RPF), depending on:

  • product category;
  • promotion;
  • customer eligibility; and
  • payment method.

RPF terms are determined solely by Coway Malaysia and will be stated in the Sales Order Form (SOF) or Homecare Sales Order Form (MSO). If you place your order through Coway’s official Shopee or Lazada store, a Registration Fee may also apply, which is offset against your second month’s rental fee.

Any RPF or Registration Fee, if collected, is:

  • paid directly to Coway Malaysia;
  • refundable only by Coway Malaysia, and only if the order is cancelled in writing before installation; and
  • subject to Coway’s official refund policies.

cowayhq.my does not collect or refund any such fees.

6. Payment Method and Auto-Debit

Coway Malaysia requires an auto-debit arrangement for rental plans. Accepted payment methods, per Coway’s official Sales Order Form, include:

  • Auto/Direct Debit — primarily via credit or debit card, as set out in Coway’s Credit Card/Debit Card Auto Debit Authorisation; bank/savings account deduction is available only under a separate Third-Party Payee arrangement with a Direct Debit Form;
  • E-Portal; and
  • Advance rental payment (1 or 2 years), subject to prevailing promotions, or Regular payment for company accounts.

Customers must ensure their payment method remains valid throughout the rental period. If auto-debit fails:

  • Coway Malaysia may attempt re-billing;
  • Coway may request updated payment details;
  • installation or service may be delayed; and
  • the contract may be suspended until payment is resolved.

cowayhq.my cannot update or modify payment details.

7. Installation and Contract Activation

A rental contract becomes active only after installation is completed by Coway Malaysia’s authorized technicians. The rental period itself commences on the first day of the calendar month following the Installation Date.

Installation includes:

  • product delivery;
  • setup and testing;
  • basic usage briefing;
  • warranty activation; and
  • registration into Coway’s maintenance system.

Installation dates are arranged directly by Coway Malaysia.

8. Early Termination

Early termination before the expiry of the Minimum Rental Period is treated as a breach of the rental agreement and is subject to Coway Malaysia’s approval and applicable penalties (see Section 9).

Early termination generally involves:

  • payment of the early termination penalty;
  • return of the rental unit to Coway Malaysia in good condition; and
  • contract closure processing by Coway Malaysia.

If the unit is not returned in good condition, the original rental agreement remains in force, and the customer remains liable to pay the monthly rental fees in full until the expiry of the Minimum Rental Period or Rental Period, as applicable.

cowayhq.my cannot approve or process early termination requests.

9. Early Termination Fees

If the customer terminates the rental contract before completing the Minimum Rental Period, Coway Malaysia’s official terms provide for an early termination penalty of fifty percent (50%) of the total monthly rental fees for the remainder of the Minimum Rental Period, calculated on a calendar month basis.

In addition, the customer will not be permitted to enter into another rental agreement with Coway Malaysia for three (3) months after such early termination.

The exact penalty amount depends on Coway Malaysia’s official rental contract terms applicable to your specific agreement. Please refer to your Coway rental agreement or contact Coway Malaysia Customer Care for details.

10. Ownership and Equipment Collection

10.1 At the End of the Full Rental Period

Upon full and prompt payment of all rental fees throughout the entire Rental Period (Minimum Rental Period plus any Extended Period), the customer may, subject to Coway Malaysia’s official terms and approval, choose to either:

  • return the unit to Coway Malaysia and enter into a new rental agreement for another product; or
  • apply to Coway Malaysia for transfer of ownership of the unit. Ownership transfer is at Coway Malaysia’s sole discretion and is not automatic or guaranteed.

10.2 Where the Unit Is Returned

Where the customer returns the unit (whether at the end of the Rental Period or following an approved early termination):

  • Coway Malaysia will schedule equipment collection;
  • only Coway technicians may remove the unit; and
  • customers must allow access for collection.

cowayhq.my cannot schedule or perform equipment collection.

11. Switching Plans

Customers may request to switch plans (e.g., upgrade to a newer model) through Coway Malaysia. Plan switching is subject to:

  • Coway Malaysia’s approval;
  • settlement of outstanding rental fees;
  • early termination charges (if applicable); and
  • new contract activation.

cowayhq.my cannot approve plan switching.

12. Cancellation of Rental Plan

Rental plans may be cancelled only through Coway Malaysia, in writing.

12.1 Cancellation Allowed

  • Before installation (no penalties, provided the request is made in writing).
  • After installation (early termination penalties apply, as described in Sections 8 and 9).

12.2 Cancellation Channels

cowayhq.my cannot process cancellations.

13. Changes to Rental Terms

Coway Malaysia may update rental terms, pricing, maintenance schedules, or contract conditions. Any changes will be communicated directly by Coway Malaysia. cowayhq.my does not modify rental terms.

14. Contact Information

14.1 General Enquiries

14.2 Official Rental, Billing, or Contract Matters