Last Updated: 18 August 2026

1. How do I apply for a Coway product?

Submit an enquiry here. Coway Malaysia will contact you to verify your details and process your order. If you need assistance, message us anytime on WhatsApp.

2. Does Coway offer rental and outright purchase options?

Yes. Many Coway products are available in two options:

  • Rental plan (monthly fee with maintenance included)
  • Outright purchase (one-time payment, optional maintenance plan)

If you need help choosing the best option, message us anytime on WhatsApp.

3. What rental plans are available?

Coway offers several rental obligation periods, depending on the product, including 3+2, 5+0, 6+0, 7+0, and 9+0 years. The first number is the Minimum Rental Period; the second is the Extended Period (if any).

Where an Extended Period applies (e.g., the “+2” in 3+2), it is added automatically once the Minimum Rental Period ends, unless you give Coway Malaysia written notice to terminate beforehand.

The exact obligation period for your product will be shown on the Sales Order Form.

4. What does the minimum obligation period mean?

It is the minimum number of years you must keep the rental active. Cancelling during this period may involve early termination fees. If you are unsure which plan suits you, contact us for guidance.

5. How much is the monthly rental fee?

Monthly fees depend on the product and include:

  • maintenance;
  • filter changes;
  • warranty; and
  • technician visits.

Coway Malaysia charges the monthly fee via auto-debit. If you want to check current promotions, contact us.

6. Do Coway products require a Rental Processing Fee?

Some products may require a one-time Rental Processing Fee (RPF). If applicable, it will be stated clearly in the Sales Order Form (SOF). If you want to confirm the fee for your product, contact us.

7. How does payment work?

Coway Malaysia uses auto-debit, primarily via credit or debit card. Bank/savings account deduction is available only through a separate Third-Party Payee arrangement with Coway. cowayhq.my does not collect payments.

8. How long does approval take?

Approval timelines are determined by Coway Malaysia and vary case by case. Coway Malaysia will notify you once your application is approved — contact Coway Careline for the most current estimate.

9. When will installation happen?

After approval, Coway Malaysia will schedule installation and confirm the exact date with you. Timelines vary depending on location, technician availability, and product type — contact Coway Careline for the most current estimate.

10. Who installs the product?

Only Coway Malaysia’s authorized technicians. For any installation issues, delays, or technician complaints, please contact: Coway Malaysia Customer Care: 1-800-888-111

11. What does maintenance include?

Maintenance includes filter changes, cleaning, safety checks, and technician inspections. Coway Malaysia handles all maintenance. For maintenance scheduling or technician issues, contact: Coway Malaysia Customer Care: 1-800-888-111

12. What if my product has a problem?

Coway provides warranty service. Technicians will inspect, repair, or replace the unit if needed. For product problems, defects, or service complaints, contact: Coway Malaysia Customer Care: 1-800-888-111

13. Can I cancel my order?

Yes, before installation, provided you notify Coway Malaysia in writing. After installation, cancellation becomes early termination and may involve fees. If you need help understanding your options, message us on WhatsApp.

14. Can I upgrade or switch plans?

Yes, but only through Coway Malaysia. Fees or early termination charges may apply. If you want to explore upgrade options, contact us.

15. What happens at the end of my rental?

Once you complete the full Minimum Rental Period (and any Extended Period) with all rental payments made, you may, subject to Coway Malaysia’s approval, either:

  • return the unit and start a new rental agreement for another product; or
  • apply to Coway Malaysia for transfer of ownership of the unit.

Ownership transfer is at Coway Malaysia’s sole discretion and is not automatic or guaranteed. If you want to confirm your options for your specific contract, contact: Coway Malaysia Customer Care: 1-800-888-111

16. What is cowayhq.my?

cowayhq.my is an information and enquiry site managed by Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner. It is not the official website of Coway (Malaysia) Sdn. Bhd. (Company No.: 200601015668 (735420-H) (AJL931694)). All orders, payments, installation, servicing, and contract matters are handled directly by Coway Malaysia.

17. Who do I contact for help?

Sales promotion enquiries or product guidance

Official installation, billing, service, complaints, or contract matters

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