Last Updated: 18 August 2026

This Terms and Conditions agreement (“Terms”) is a legal agreement between you (“User” or “you”) and Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner (“Company,” “we,” “us,” or “our”).

These Terms govern your access to and use of our website located at cowayhq.my (the “Site”) and any informational or enquiry-based services provided through the Site (collectively, the “Services”).

About This Site

This Site is independently operated by Moo Chi Hau, an Authorized Coway Health Planner, and is not the official website of Coway (Malaysia) Sdn. Bhd. The Site is used solely to provide product information, collect enquiries, and assist customers in preparing applications for Coway Malaysia’s products. All official processes — including order approval, payments, contracts, installation, warranty, and maintenance — are handled exclusively by Coway (Malaysia) Sdn. Bhd. through its own authorized systems and channels.

By accessing, browsing, or using the Site or Services (including by clicking “Agree” or similar confirmation buttons), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must discontinue use of the Site and Services.

1. Website Access and Use

We grant you a limited, revocable, non-transferable license to access and make personal use of our Site and Services, provided you are at least 18 years old and legally capable of entering into a service enquiry under Malaysian law.

You agree to use the Site and Services only for lawful purposes and in compliance with these Terms and all applicable Malaysian laws and regulations, including but not limited to the Contracts Act 1950, Consumer Protection Act 1999, and Communications and Multimedia Act 1998.

2. Prohibited Conduct

You agree not to:

  • engage in any unlawful, fraudulent, misleading, or abusive activity;
  • disrupt, interfere with, or compromise the functionality, security, or integrity of the Site;
  • attempt to gain unauthorized access to any accounts, systems, networks, or data;
  • use the Site to transmit viruses, malware, harmful code, or automated scraping tools;
  • impersonate Coway Malaysia, its employees, or any other party.

We reserve the right, at our sole discretion, to suspend or terminate your access to the Site or Services if you violate these Terms or engage in conduct we deem inappropriate, harmful, or inconsistent with the intended use of the Site.

3. Products and Services

3.1 Offerings

Our Services include providing product information, customer enquiries, and order preparation assistance for Coway Malaysia’s home wellness products (“Products”), such as water purifiers, air purifiers, bidets, mattresses, and related services (“Services”).

We do not sell Products directly. We do not process payments, collect deposits, or enter into contracts.

All official registrations, payments, contracts, installations, warranty services, maintenance, and cancellations are handled exclusively by Coway (Malaysia) Sdn. Bhd. through its authorized systems and channels.

All descriptions, images, references, features, content, specifications, and prices displayed on the Site are based on Coway Malaysia’s official materials and may change at any time without notice. While we strive for accuracy, we do not warrant that any descriptions or content are error-free, complete, or current.

3.2 Availability

Any Product or Service displayed on the Site does not guarantee its availability.

Coway Malaysia may discontinue, modify, or update any Product or Service at its discretion. Coway Malaysia also reserves the right to:

  • impose quantity limits;
  • reject applications;
  • delay processing; or
  • discontinue Products or Services

without prior notice, even if an enquiry or application has already been submitted.

3.3 Order Acceptance

Your submission of an enquiry or order request through the Site is not a confirmed purchase or rental. It is an offer to proceed with a Coway product application under Coway Malaysia’s official terms. All applications are subject to acceptance by Coway Malaysia.

Coway may refuse or cancel any application for reasons including, but not limited to:

  • stock limitations;
  • pricing or promotional errors;
  • incomplete or unverifiable information;
  • suspected fraud or misuse; or
  • customer ineligibility under Coway’s internal policies.

If Coway Malaysia cancels an order after payment has been made, any refund will be issued directly by Coway Malaysia according to its official refund policy.

4. Pricing and Payments

4.1 Prices

All prices displayed on our Site are in Malaysian Ringgit (RM / MYR) unless otherwise stated. Prices, promotions, and product information shown on the Site are based on Coway Malaysia’s official materials and may change at any time without notice.

We make every effort to display accurate pricing; however, errors may occur. If a pricing discrepancy is identified during your enquiry or application, Coway Malaysia will provide the corrected price, and you may choose to proceed or cancel according to Coway’s official policies.

Taxes: Prices may be subject to applicable taxes, government charges, or statutory fees. Any such charges will be applied by Coway (Malaysia) Sdn. Bhd. during the official checkout or contract process.

4.2 Payment

cowayhq.my does not collect or process any payments. We do not accept credit cards, online banking, e-wallets, cash, or any form of payment through this Site.

All payments for Coway Products or Services — including rental fees, purchase fees, installation charges, subscription fees, and auto debit arrangements — are handled exclusively by Coway (Malaysia) Sdn. Bhd. through its official and authorized payment channels.

By proceeding with a Coway application, you acknowledge and agree that:

  • Coway Malaysia (or its appointed payment processor) will charge your selected payment method;
  • all payments must be made directly to Coway Malaysia before installation or activation; and
  • if your payment method fails or your account becomes past due, Coway Malaysia may suspend, delay, or cancel your order according to its official policies.

4.3 Recurring Subscription Payments (Applicable to Coway Rental Plans)

If you sign up for a Coway rental plan or any recurring service, you authorize Coway Malaysia to automatically charge your payment method at the interval stated in your Coway contract (e.g., monthly).

You may cancel your rental plan or recurring service by contacting Coway Malaysia’s Careline or through Coway’s official customer service channels. Cancellation is subject to Coway’s minimum contract period, early termination fees, and other applicable terms.

cowayhq.my cannot cancel rental plans, stop auto debit payments, modify billing details, or process refunds. All such matters must be handled directly with Coway Malaysia.

If Coway cancels an order after payment has been made, Coway Malaysia will issue a refund according to its official refund policy.

5. Shipping and Returns

Note: cowayhq.my does not ship physical products directly. All delivery, installation, returns, cancellations, and refunds for Coway products are handled exclusively by Coway (Malaysia) Sdn. Bhd.

5.1 Shipping

All delivery, installation, and logistics for Coway physical Products are arranged and performed solely by Coway (Malaysia) Sdn. Bhd. through its authorized service and logistics teams.

Any installation or delivery dates provided by Coway Malaysia are good faith estimates and may vary based on technician availability, stock readiness, scheduling, or other operational factors.

cowayhq.my is not responsible for:

  • delivery delays;
  • rescheduling by Coway technicians;
  • stock shortages;
  • incorrect installation or contact details provided by the customer; or
  • any shipping-related issues, as we do not handle shipping.

International Orders: Coway Malaysia does not ship or install products outside Malaysia. Therefore, international shipping, customs duties, or import taxes do not apply.

5.2 Returns and Refunds

cowayhq.my does not process returns, collect equipment, or issue refunds. All returns, cancellations, and refunds follow Coway Malaysia’s official rental and purchase policies.

Coway Malaysia’s Return & Refund Policy includes:

Before installation Customers may request cancellation before installation. Refunds (if applicable) are processed by Coway Malaysia within 14–30 business days, subject to approval.

After installation Once installation is completed, the rental contract becomes active. Returns are not permitted. Cancellation is subject to Coway’s minimum contract period and early termination fees.

Equipment collection Any collection, replacement, or relocation of Coway equipment is arranged solely by Coway’s logistics team.

5.3 Return Process

To request a cancellation or refund, customers must contact Coway directly:

cowayhq.my cannot:

  • approve cancellations;
  • calculate penalties;
  • process refunds; or
  • arrange equipment collection.

All such matters must be handled directly with Coway Malaysia.

5.4 Refunds

If Coway Malaysia approves a refund, it will be issued to the customer’s original payment method according to Coway’s finance procedures. Original installation or processing fees may be non-refundable, depending on Coway’s policy.

5.5 Non-Returnable Items

Coway Malaysia does not accept returns of installed products. All Coway rental units and purchased units follow Coway’s official warranty and service structure rather than a traditional retail return policy.

5.6 Legal Compliance Note

Because Coway Malaysia does not sell or ship products internationally, foreign consumer protection rules do not apply to transactions with Coway Malaysia. For details of Coway Malaysia’s own policies, please refer directly to Coway’s official materials or contact the Coway Careline at 1-800-888-111.

6. Intellectual Property

All original content and materials created for this Site — including text, layout, formatting, custom descriptions, comparison guides, and other materials produced by the Company (“Content”) — are the property of Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner and are protected under Malaysian intellectual property laws, including the Copyright Act 1987 and Trademarks Act 2019.

6.1 Coway Trademarks and Materials

All Coway-related trademarks, service marks, product names, logos, images, brochures, and branding displayed on the Site are the property of Coway (Malaysia) Sdn. Bhd. and/or its related companies and licensors (“their respective owners”). These materials are used solely for informational and promotional purposes under Coway’s HP Organisation guidelines.

You are not granted any right or license to use Coway’s trademarks or branding without Coway Malaysia’s prior written permission.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site and its Content for your personal, non-commercial use.

You may not:

  • reproduce, distribute, modify, or create derivative works of the Content;
  • republish or upload Content to other websites or platforms;
  • use automated tools to scrape or extract Content; or
  • remove copyright notices or proprietary labels.

Any unauthorized use of the Site or Content terminates the permission or license granted to you and may violate Malaysian intellectual property laws.

7. Privacy and Data Protection

Your privacy is important to us. This section explains how we collect, use, store, and disclose personal information when you use our Site and Services, in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia).

By using the Site or submitting an enquiry, you consent to the collection and use of your personal data as described in this section and in our Privacy Policy.

7.1 Personal Data We Collect

We may collect personal information that you voluntarily provide, including:

  • name;
  • contact number;
  • email address;
  • delivery or installation location (for enquiry purposes); and
  • product preferences or enquiry details.

We do not collect financial information, identification numbers, or sensitive personal data through this Site.

7.2 How Your Data Is Used

We use your personal data solely for:

  • responding to your enquiries;
  • preparing Coway product applications;
  • contacting you regarding product information or follow-up; and
  • facilitating communication with Coway Malaysia’s official teams.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

7.3 Disclosure of Data

Your personal data may be shared only with:

  • Coway (Malaysia) Sdn. Bhd., for the purpose of processing your product application; and
  • authorized Coway personnel involved in installation, service, or customer support.

We do not disclose your data to any other external parties unless required by law.

7.4 Data Storage and Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

However, you acknowledge that no method of online transmission or electronic storage is completely secure. We do not store payment information, identification documents, or sensitive personal data.

7.5 User Accounts and Credentials

If the Site provides an account or login feature:

  • you are responsible for maintaining the confidentiality of your login credentials;
  • you must notify us immediately if you suspect unauthorized access; and
  • we are not liable for losses arising from compromised credentials unless caused by our negligence.

7.6 Compliance with Malaysian Law

We comply with the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian regulations. If you are located outside Malaysia, you acknowledge that your data may be processed in Malaysia solely for enquiry and application purposes.

7.7 Your Rights Under PDPA

You may request:

  • access to your personal data;
  • correction of inaccurate data; and
  • withdrawal of consent (which may affect our ability to assist with your enquiry).

Requests can be made through our contact details listed in the “Contact Information” section.

7.8 Important Clarifications

  • We do not operate a customer database.
  • We do not store Coway customer contracts or billing information.
  • All official customer data is stored and managed exclusively by Coway Malaysia.
  • We only collect minimal information necessary to assist with enquiries.

8. Disclaimers and Limitation of Liability

8.1 General Disclaimer

Your use of the Site and Services is at your own risk. The Site, Services, and all Content are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

To the fullest extent permitted under Malaysian law, Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner disclaims all warranties, including but not limited to:

  • implied warranties of merchantability;
  • fitness for a particular purpose;
  • title; and
  • non-infringement.

We do not guarantee that:

  • the Site or Services will be uninterrupted, error-free, or secure;
  • defects will be corrected; or
  • the Site or servers are free of viruses, malware, or harmful components.

8.2 No Warranty on Information

All information, materials, and Services provided on or through the Site are for general informational and enquiry purposes only.

We make no representation or warranty that any content is:

  • accurate;
  • complete;
  • reliable;
  • current; or
  • error-free.

Product information displayed on the Site is based on Coway Malaysia’s official materials and may change without notice.

8.3 Third-Party Content

The Site may contain links or access to third-party websites, content, or services for your convenience.

We do not endorse, warrant, verify, or assume responsibility for any third-party offerings, content, or services.

If you access third-party content, you do so at your own risk and are subject to the third party’s terms and policies.

8.4 Limitation of Liability

To the maximum extent permitted by Malaysian law, cowayhq.my, its owner, affiliates, officers, employees, agents, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, business opportunities, goodwill, data, or other intangible losses, arising out of or related to your use of (or inability to use) the Site or Services.

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

8.5 Cap on Liability

To the extent permitted by law, our total liability to you for all claims arising out of or relating to these Terms or your use of the Site/Services shall not exceed RM100, or the amount (if any) you paid to us for the specific Service in the preceding 6 months, whichever is greater.

Since cowayhq.my does not sell products or collect payments, this cap applies only to Site-related Services (e.g., enquiry assistance).

8.6 Consumer Rights Notice

Nothing in these Terms is intended to exclude or limit any condition, warranty, right, or liability that cannot be excluded or limited under Malaysian law, including rights under the Consumer Protection Act 1999.

If your jurisdiction does not allow certain exclusions or limitations, those parts of this section may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

9. Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to these Terms, the Site, or the Services shall be governed by and construed in accordance with the laws of Malaysia, without regard to any conflict of law principles.

You agree that any legal suit, action, or proceeding arising out of or relating to these Terms or your use of the Site or Services shall be brought in the courts of Malaysia, including the courts of Kuala Lumpur or any other court of competent jurisdiction within Malaysia. This clause does not affect your right to bring a claim before the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna), to lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), or to pursue any other statutory or regulatory remedy available to you under Malaysian law.

You consent to the personal jurisdiction and venue of such courts and waive any objection to jurisdiction or venue, save as set out above.

If you access the Site or Services from outside Malaysia and your jurisdiction does not permit the choice of Malaysian law or venue as stated above, this Governing Law and Jurisdiction clause will apply to the fullest extent permitted by your local laws.

Regardless of any statute or law to the contrary, you must file any claim or cause of action arising out of or related to your use of the Site, Services, or these Terms within one (1) year after such claim or cause of action arose, or it will be permanently barred to the extent permitted by applicable law.

10. Contact Information

If you have any questions, concerns, or comments about these Terms or our Services, please contact us at:

We will endeavor to respond to all legitimate enquiries in a timely manner.

All notices relating to legal matters (such as disputes or alleged breaches of these Terms) should be submitted in writing to the contact details above, marked “Attention: cowayhq.my”.

11. Revisions to Terms

We reserve the right to modify, update, or revise these Terms at any time, at our sole discretion. If material changes are made, we will post the updated Terms on this page and update the “Last Updated” date above. It is your responsibility to review these Terms periodically for any changes.

11.1 Effective Date of Changes

Changes to these Terms take effect immediately upon posting, unless otherwise stated.

By continuing to use the Site or Services after any changes are posted, you acknowledge and agree to the updated Terms.

If you do not agree to the revised Terms, you must stop using the Site and Services.

11.2 No User-Initiated Modifications

No modification, amendment, or alteration of these Terms by you — whether included in a purchase order, communication, or any other document — will be binding on the Company unless explicitly agreed to in writing by an authorized representative of:

Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner

12. Industry-Specific Terms (Coway Malaysia – Home Wellness Products)

12.1 Product Performance and Usage Disclaimer

Coway Malaysia’s Products are designed for residential use in accordance with Coway Malaysia’s official product specifications. Actual performance may vary depending on environmental conditions, water quality, air quality, installation location, and user maintenance habits.

We do not guarantee specific performance outcomes beyond Coway Malaysia’s official specifications.

You acknowledge that:

  • water purifier performance depends on incoming water pressure and quality;
  • air purifier effectiveness varies based on room size, airflow, and pollutant levels;
  • mattress comfort is subjective and may differ from user to user; and
  • bidet functionality may vary depending on plumbing conditions.

cowayhq.my does not provide performance guarantees beyond Coway Malaysia’s official documentation.

12.2 Health and Wellness Disclaimer

Coway Products are intended to improve general home wellness. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

Any health-related statements are based on Coway Malaysia’s official materials and general wellness principles. You should consult a qualified medical professional for health concerns.

12.3 Installation and Service Disclaimer

All installation, servicing, maintenance, repairs, and technical support for Coway Products are performed exclusively by Coway Malaysia’s authorized technicians.

cowayhq.my does not:

  • perform installations;
  • provide technical servicing;
  • handle repairs;
  • schedule technician visits; or
  • guarantee technician availability.

Installation dates and service schedules are determined solely by Coway Malaysia.

12.4 Product Availability and Model Changes

Coway Malaysia may update, discontinue, or replace Product models without prior notice. This may include changes to:

  • design;
  • specifications;
  • pricing;
  • promotions;
  • rental plans; and
  • warranty terms.

Information on the Site is based on the latest available materials but may not always reflect real-time updates.

12.5 Rental Contract Terms (Coway Malaysia)

Coway Malaysia’s rental plans may include:

  • minimum contract periods;
  • early termination fees;
  • auto debit arrangements;
  • scheduled filter changes;
  • service visits; and
  • warranty coverage.

cowayhq.my does not set, modify, interpret, or negotiate Coway Malaysia’s contract terms. All contractual obligations are strictly between you and Coway (Malaysia) Sdn. Bhd.

12.6 Promotions and Campaigns

Any promotions, discounts, rebates, or campaigns displayed on the Site are based on Coway Malaysia’s official announcements.

cowayhq.my does not:

  • create promotions;
  • guarantee eligibility;
  • extend expired promotions; or
  • modify campaign terms.

Eligibility is determined solely by Coway Malaysia.

12.7 Customer Eligibility Requirements

Coway Malaysia may require customers to meet certain eligibility criteria as part of its official application process, which may include, among other requirements:

  • valid identification (NRIC, passport, or other identification accepted by Coway Malaysia);
  • proof of residence in Malaysia (installation address must be within Malaysia);
  • credit checks for rental plans; and
  • verification of contact information.

Specific eligibility requirements, including any income or credit criteria, are determined solely by Coway Malaysia at its discretion and are not set, verified, or guaranteed by cowayhq.my. cowayhq.my does not approve or reject applications. All eligibility decisions are made by Coway Malaysia.

12.8 Product Images and Representations

Product images on the Site are for illustrative purposes only. Actual Products may differ in:

  • color;
  • size;
  • finish; and
  • design details.

All official representations are based on Coway Malaysia’s materials.

12.9 Environmental and Usage Conditions

Product performance may be affected by:

  • humidity levels;
  • temperature;
  • water pressure;
  • air circulation;
  • electrical stability; and
  • placement and installation conditions.

cowayhq.my is not responsible for performance issues arising from environmental factors outside Coway Malaysia’s control.