Last Updated: 18 August 2026

1. Introduction

This Disclaimer applies to the use of cowayhq.my, operated by Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner (“we”, “us”, or “our”).

cowayhq.my is an independent informational website managed by an Authorized Coway Health Planner. It is not the official website of Coway (Malaysia) Sdn. Bhd. (Company No.: 200601015668 (735420-H) (AJL931694)).

All official product sales, billing, verification, installation, servicing, warranty, and contract matters are handled exclusively by Coway Malaysia.

2. Informational Purpose Only

The content on this website is provided for general informational purposes.

While we strive for accuracy, we do not guarantee that:

  • product descriptions;
  • specifications;
  • pricing;
  • promotions;
  • availability; or
  • service timelines,

are always complete, updated, or error-free.

Official and final information is always determined by Coway Malaysia.

3. No Professional Advice

The information on this website does not constitute:

  • legal advice;
  • financial advice;
  • technical advice; or
  • professional recommendations.

Customers should rely on Coway Malaysia’s official documentation, contracts, and customer service channels for authoritative guidance.

4. Relationship with Coway Malaysia

We are an Authorized Coway Health Planner, not Coway Malaysia itself. This means:

  • we do not process payments;
  • we do not approve applications;
  • we do not verify customer identity;
  • we do not manage auto-debit;
  • we do not handle cancellations or refunds;
  • we do not provide warranty decisions; and
  • we do not schedule technician visits independently.

All official actions are performed solely by Coway Malaysia. For any matters relating to payments, billing, installation, technician visits, product defects, maintenance, warranty, cancellations, or refunds, please contact:

4.1 Do Not Send Sensitive Information to Us

Please do not send NRIC photos, full NRIC numbers, credit card details, bank account numbers, or other sensitive documents through our enquiry channels (WhatsApp, email, or the Site). Submit these only through Coway Malaysia’s own official systems, once your application has been passed to them.

5. External Links

cowayhq.my may contain links to external websites, including Coway Malaysia’s official site.

We are not responsible for:

  • the content;
  • accuracy;
  • security; or
  • privacy practices,

of any external websites.

6. Limitation of Liability

To the extent permitted by Malaysian law, our total liability to you for all claims arising from your use of this website shall not exceed RM100, or the amount (if any) you paid directly to us for any Site-related service in the preceding six months, whichever is greater. This cap does not apply to any liability, right, or remedy that cannot be excluded or limited under Malaysian law, including under the Consumer Protection Act 1999.

Since Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner does not sell products or collect payments, this limitation applies only to website-related assistance (such as enquiries).

7. Consumer Rights Notice

Nothing in this Disclaimer is intended to exclude or limit any condition, warranty, right, or liability that cannot be excluded or limited under Malaysian law, including rights under the Consumer Protection Act 1999 and the Personal Data Protection Act 2010 (PDPA).

8. Changes to This Disclaimer

We may update this Disclaimer periodically. Continued use of the website indicates acceptance of the updated terms.

9. Contact Information

For enquiries related to this Disclaimer, please contact: