Last Updated: 18 August 2026

1. Introduction

This Warranty Policy explains the warranty coverage for Coway products purchased or rented through Coway (Malaysia) Sdn. Bhd., with enquiries supported by Moo Chi Hau (SSM No: 202503182805) Authorized Coway Health Planner.

cowayhq.my is not the manufacturer, service provider, or warranty decision-maker. All warranty inspections, approvals, repairs, and replacements are handled exclusively by Coway Malaysia.

2. Warranty Provider

All Coway products are covered under warranty provided solely by:

Coway (Malaysia) Sdn. Bhd. Company No.: 200601015668 (735420-H) (AJL931694)

Coway Malaysia is responsible for all warranty decisions, technician visits, parts replacement, and product servicing.

3. Warranty Coverage

Coway Malaysia’s warranty generally covers:

  • manufacturing defects;
  • mechanical or electrical faults;
  • parts replacement (as specified by Coway Malaysia);
  • scheduled maintenance;
  • filter changes (for water purifiers and air purifiers); and
  • technician labour and service visits.

Warranty coverage varies by product category, including:

  • water purifiers;
  • air purifiers;
  • mattresses;
  • bidets;
  • outdoor filters; and
  • selected home appliances.

The exact warranty terms follow Coway Malaysia’s official documentation.

4. What Is Not Covered

Warranty does not cover:

  • damage caused by misuse, negligence, or improper handling;
  • unauthorized repairs or modifications;
  • damage caused by external factors (floods, lightning, pests, electrical surges);
  • relocation performed without Coway Malaysia’s approval;
  • consumables not included in Coway’s service plan; and
  • damage caused by installation by non-Coway personnel.

Coway Malaysia reserves the right to inspect the product before approving warranty claims.

5. Warranty Duration

5.1 Rental Plans

Rental units are covered under full warranty throughout the Rental Period, comprising the Minimum Rental Period and any subsequent Extended Period, as set out in your Coway rental agreement.

5.2 Outright Purchases

Outright purchases include a limited warranty period determined by Coway Malaysia. Warranty duration varies by product type.

6. How to Request Warranty Service

All warranty claims must be made directly to Coway Malaysia.

6.1 Official Warranty Channels

  • Coway Malaysia Customer Care Hotline: 1-800-888-111
  • Coway’s official mobile app (where available)
  • Coway Malaysia Official Website: www.coway.com.my

cowayhq.my can assist with general enquiries but cannot:

  • schedule technician visits;
  • approve warranty claims;
  • replace parts;
  • perform repairs; or
  • override Coway Malaysia’s decisions.

For any product issues, defects, or technician complaints, please contact Coway Malaysia Customer Care.

7. Technician Visits and Servicing

All servicing is performed only by Coway Malaysia’s authorized technicians. This includes:

  • installation;
  • filter changes;
  • repairs;
  • maintenance;
  • product inspection; and
  • relocation (upon request).

cowayhq.my does not perform any technical work.

8. Warranty Limitations

Coway Malaysia reserves the right to:

  • inspect the product before approving warranty;
  • determine whether damage is covered;
  • charge fees for non-warranty repairs;
  • refuse service for unauthorized modifications; and
  • update warranty terms according to company policy.

All warranty decisions are made solely by Coway Malaysia.

9. Rental Plans and Ownership at End of Contract

Coway rental plans allow you to use a Coway product for a Minimum Rental Period, with an option to extend, in exchange for monthly rental payments.

Upon full and prompt payment of all rental fees throughout the Rental Period, you may, subject to Coway Malaysia’s official terms and its approval, choose to either:

  • return the product to Coway Malaysia and enter into a new rental agreement for another product; or
  • apply to Coway Malaysia for transfer of ownership of the product. Ownership transfer is at Coway Malaysia’s sole discretion and is not automatic or guaranteed.

If you apply for and are approved for ownership transfer, warranty coverage after the transfer follows Coway Malaysia’s official policy applicable to outright-purchase units, or any extended maintenance plan you separately arrange with Coway Malaysia.

Please refer to your Coway rental agreement or contact Coway Malaysia Customer Care for the options and requirements applicable to your specific contract.

10. Contact Information

10.1 General Enquiries

10.2 Official Warranty, Service, or Technician Matters